Front Office Manager

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar SPHC Full time

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

As a Front Office Manager you will be a key member of our dynamic Rooms Division team. This is an exciting opportunity for a motivated and dedicated individual to support in overseeing the daily operations of the front office, Spa & Recreation, and Housekeeping departments and ensure the highest levels of guest satisfaction.

Your Day to Day

Key Responsibilities:

  • Manage the daily operations of the Rooms Division departments, including reception, guest services, concierge, housekeeping, and Spa & recreation.
  • Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail.
  • Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance.
  • Responsible for the development, implementation, and enforcement of policies and procedures.
  • Handle guest complaints and concerns with a proactive and solution-oriented approach.
  • Coordinate with other departments to ensure seamless guest experiences and high operational standards.
  • Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing.
  • Train and mentor team members, promoting a culture of continuous improvement and exceptional service.
  • Manage shift scheduling and ensure the front office is adequately staffed at all times.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity.
  • Strong leadership and team management skills with the ability to motivate and develop staff.
  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • A proactive attitude and strong problem-solving abilities.
  • Ability to work under pressure and adapt to changing priorities.
  • Strong organizational skills with attention to detail.
  • Knowledge of hotel property management systems (PMS) and reservation systems.
  • Fluent in English (both spoken and written); additional languages are a plus.
  • Bachelor's degree in Hospitality Management or a related field is preferred.
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