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Senior Business Analyst

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Company Overview

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About lxbfYeaa

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We are a leading financial institution with a presence in over 31 countries across three continents. Our comprehensive range of advanced products and services cater to our 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

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We have consistently demonstrated strong financial performance and expanding international presence, ranking us as the most valuable bank brand in the Middle East and Africa.

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We actively engage in community support programs and sponsor various social, educational and sporting events.

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Job Description

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Senior Manager - Merchant Operations

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You will be responsible for overseeing the monitoring, upgrading and development of systems and operations to support Merchant Services. This includes ensuring adherence with internal TAT merchants SLA procedure, applying merchant risks, ensuring successful merchant business and providing proper support to merchants.

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Your key responsibilities include:

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  • Collaborating with the AVP Merchant Operations to create Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes.">
  • Maintaining an efficient processing center for the Merchant Services Unit.">
  • Providing guidance to Merchant Associates and officers on implementation requirements.">
  • Providing timely and accurate information to the Merchant manager.">
  • Monitoring merchants' activities according to set payment processing methods and procedures.">
  • Evaluating compliance with local and international rules and regulations provided by regulatory bodies and Visa/MC requirements.">
  • Identifying exceptions and informing the VP Merchants for further action.">
  • Maintaining relationships with third-party processors according to set communication protocols.">
  • Ensuring daily file loading of ecommerce merchants into the acquiring relevant system.">
  • Verifying P.O.S transactions into merchant relevant systems.">
  • Preparing Q-Pay MICROS and AMEX files using the merchant dedicated bank system.">
  • Approving electronic statement certificates and forwarding them to secure merchant email IDs.">
  • Daily monitoring of various bank merchant systems configuration.">
  • Implementing a proper checklist of new systems/services within the merchant unit.">
  • Ensuring completion of daily merchant processes by backup staff in case of absence.">
  • Raising IR, CR, SARF for merchant staff in case of system failure.">
  • Ensuring compliance with card scheme mandates.">
  • Knowledgeable in accounting and settlement procedures.">
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Qualifications

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To be considered for this role, you must possess a Bachelor's Degree in marketing, accounting, finance or IT, seasoned with a minimum of 6-8 years of experience in the Merchant & ecommerce operations industry.

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You should possess:

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  • Experience with multiple POS systems.">
  • Technical and project management abilities.">
  • Problem-solving/decision-making skills.">
  • Familiarity with the balanced scorecard approach.">
  • Adaptability to a multinational environment.">
  • Ability to provide superior customer service.">
  • Knowledge of industry technology and International branch structure.">
  • Knowledge of card business rules and regulations.">
  • Excellent communication skills.">
  • Customer relations management skills.">
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Please attach your resume/CV, copy of Passport/QID and Education Certificate.