Luxury Hotel Guest Experience Leader

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar one5 Full time

The prestigious luxury hotel in Ras Al Khaimah is seeking a highly skilled Guest Experience Manager to lead the guest journey from arrival to departure.

Job Description:

This role requires exceptional service standards, strong leadership skills, and experience in managing guest feedback and operational excellence. The ideal candidate will have a deep understanding of luxury hospitality, a strong ability to engage with VIP guests, and a proactive approach to enhancing guest satisfaction.

  • Oversee the entire guest experience process, ensuring a seamless, high-quality stay.
  • Act as the primary point of contact for VIP guests, offering personalized service and handling special requests.
  • Lead and train the guest relations team, ensuring a consistent level of luxury service.

To achieve this, you will need to collaborate with front office, F&B, housekeeping, and concierge teams to ensure all departments align with guest satisfaction goals. You will also be responsible for implementing guest recognition programs to create memorable and personalized experiences.



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