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Guest Experience Representative

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

Guest Experience Representative

Mandarin Oriental, Doha is looking for a Guest Experience Representative to join our Rooms team.

Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. It is located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha, we welcome colleagues who are passionate about delivering the best service and exceeding our guests' expectations.

About the job

Based at Mandarin Oriental, Doha within the Rooms Department, the Guest Experience Representative is responsible for:

  1. Greet and warmly welcome all visitors and employees upon arrival, consistently maintaining a professional and friendly demeanour.
  2. Use excellent communication skills to answer, screen, and forward incoming calls, ensuring accurate information is provided, and inquiries are handled promptly.
  3. Direct visitors to the appropriate person or department with efficiency and courtesy.
  4. Maintain a clean, organized, and presentable working area at all times.
  5. Assist in scheduling appointments and preparing meeting rooms as needed.
  6. Oversee meeting rooms to ensure they are correctly set up and maintained clean and orderly.
  7. Ensure service staff in meeting rooms are well-trained, well-groomed, and ready to provide excellent service during meetings.
  8. Support administrative tasks such as photocopying and assisting staff and guests with their requirements.
  9. Deliver a premium reception experience for VIP guests, ensuring all arrangements are prepared and executed seamlessly.
  10. Anticipate and address visitor needs proactively before they are requested.
  11. Coordinate closely with the hospitality team to support events and meetings exceptionally.

As Guest Experience Representative, we expect from you:

  1. Minimum 2 years of experience working in a 5-star hotel environment.
  2. A minimum of 1 year of Front Office experience.
  3. Previous experience working in the Middle East Region is an advantage.
  4. Strong command of Microsoft Office products.
  5. Effective verbal and written communication skills in English. Arabic is an advantage.

Our commitment to you:

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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