Valet Experience Lead
5 days ago
Mandarin Oriental Hotel Group Limited is a global leader in luxury hospitality, known for its award-winning properties and exceptional service.
We are seeking a skilled Luxury Service Manager to join our team and deliver unparalleled guest experiences.
Main Responsibilities
- Develop and implement strategies to enhance the guest arrival and departure experience.
- Collaborate with colleagues to ensure seamless service delivery and exceed guest expectations.
- Conduct regular quality checks to maintain high standards of customer service and hotel operations.
- Maintain accurate records of guest feedback and satisfaction surveys.
- Analyze data to identify trends and areas for improvement in guest experience.
- Develop and implement effective solutions to address guest concerns and complaints.
- Lead by example, demonstrating a commitment to exceptional service and excellence in all interactions.
Requirements
- Minimum 2 years of experience in a 5-star hotel environment.
- A minimum of 1 year of Concierge experience in a luxury hotel.
- Vocational Diploma in Hospitality-related subject is an advantage.
- Bachelor's degree in Hospitality/Hotel/Business Management is preferred.
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