Customer Experience Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About the Role

The lxbfYeaa is a leading digital platform that requires a Customer Experience Specialist to join its team. As a Customer Experience Specialist, you will be responsible for ensuring that customers have a seamless and enjoyable experience when interacting with the company's online platforms.

Key Responsibilities

  • Provide technical support to customers and resolve technical issues in a timely manner.
  • Collaborate with the Support Team, Operations Head, and Finance Team to maintain the integrity of the company's online platforms.
  • Develop and implement process improvements to enhance the overall customer experience.

Qualifications and Skills

  1. Bachelor's degree in a relevant field or equivalent work experience.
  2. Strong communication and problem-solving skills.
  3. Ability to work effectively in a team environment.
  4. Proficiency in using communication tools and software like Email, Freshdesk, Trello, and Slack.
  5. Previous experience in customer support or related roles is advantageous.
  6. Adaptability and willingness to learn in a fast-paced environment.

What We Offer

  • Opportunity to be a value-adding contributor to this fast-growing digital platform.
  • Challenging and fulfilling steep learning curve.
  • Working with a diverse, young team.


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