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Restaurant Service Manager
2 months ago
Key Responsibilities:
- Oversee the performance of waitstaff, ensuring that service standards are consistently met.
- Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.
- Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.
- Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.
- Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.
- Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.
- Encourage upselling of menu items and promote special offers or promotions to increase revenue.
- Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.
- Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.
Requirements:
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Ability to train and develop staff.
- Basic math skills and attention to detail.
