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Restaurant Operations Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Valence Group Full time
Job Description

We are seeking a highly skilled and dedicated Assistant Restaurant Manager to join the Valence Group team. As the successful candidate, you will play a pivotal role in supporting the day-to-day operations of our restaurant, ensuring exceptional customer service, and contributing to creating memorable dining experiences for our guests.

Key Responsibilities
  • Staff Management:
  • Assist in recruiting, training, and supervising restaurant staff.
  • Support scheduling employees and managing shifts effectively.
  • Provide leadership and motivation to the team in the absence of the Restaurant Manager.
  • Customer Service Support:
  • Assist in maintaining high customer satisfaction by upholding excellent service standards.
  • Handle customer complaints and concerns professionally, providing resolutions when needed.
  • Support staff in delivering outstanding customer service experiences.
  • Operational Management:
  • Help oversee day-to-day operations, including opening and closing procedures.
  • Assist in monitoring and managing inventory levels, ordering supplies as needed.
  • Ensure compliance with health and safety regulations and enforce standard operating procedures.
  • Financial Management:
  • Aid in monitoring budgets, expenses, and revenue.
  • Assist in controlling costs and maximizing profitability.
  • Support in preparing financial reports for management.
  • Marketing and Promotion Assistance:
  • Assist in developing and implementing marketing strategies to attract customers.
  • Support the promotion of special events or offers and utilize social media for advertising.
  • Quality Control Support:
  • Help ensure food, beverages, and service meet established standards.
  • Assist in monitoring food preparation and presentation quality.
  • Training and Development Support:
  • Aid in providing ongoing training to staff to enhance skills and performance.
  • Stay updated on industry trends to share knowledge with the team.
  • Vendor Relations Support:
  • Assist in establishing and maintaining relationships with suppliers.
  • Help monitor supply quality and address issues.
  • Community Engagement Support:
  • Assist in establishing a presence in the local community and responding to feedback.
Qualifications
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Minimum of 2 years of experience in a supervisory role within the restaurant industry.
  • Strong leadership and communication skills.
  • Excellent organizational and time management abilities.
  • Knowledge of food safety and sanitation regulations.
  • Ability to work flexible hours, including evenings, weekends, and holidays.