Restaurant Operations Manager
22 hours ago
We are seeking a highly skilled and dedicated Assistant Restaurant Manager to join the Valence Group team. As the successful candidate, you will play a pivotal role in supporting the day-to-day operations of our restaurant, ensuring exceptional customer service, and contributing to creating memorable dining experiences for our guests.
Key Responsibilities- Staff Management:
- Assist in recruiting, training, and supervising restaurant staff.
- Support scheduling employees and managing shifts effectively.
- Provide leadership and motivation to the team in the absence of the Restaurant Manager.
- Customer Service Support:
- Assist in maintaining high customer satisfaction by upholding excellent service standards.
- Handle customer complaints and concerns professionally, providing resolutions when needed.
- Support staff in delivering outstanding customer service experiences.
- Operational Management:
- Help oversee day-to-day operations, including opening and closing procedures.
- Assist in monitoring and managing inventory levels, ordering supplies as needed.
- Ensure compliance with health and safety regulations and enforce standard operating procedures.
- Financial Management:
- Aid in monitoring budgets, expenses, and revenue.
- Assist in controlling costs and maximizing profitability.
- Support in preparing financial reports for management.
- Marketing and Promotion Assistance:
- Assist in developing and implementing marketing strategies to attract customers.
- Support the promotion of special events or offers and utilize social media for advertising.
- Quality Control Support:
- Help ensure food, beverages, and service meet established standards.
- Assist in monitoring food preparation and presentation quality.
- Training and Development Support:
- Aid in providing ongoing training to staff to enhance skills and performance.
- Stay updated on industry trends to share knowledge with the team.
- Vendor Relations Support:
- Assist in establishing and maintaining relationships with suppliers.
- Help monitor supply quality and address issues.
- Community Engagement Support:
- Assist in establishing a presence in the local community and responding to feedback.
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 2 years of experience in a supervisory role within the restaurant industry.
- Strong leadership and communication skills.
- Excellent organizational and time management abilities.
- Knowledge of food safety and sanitation regulations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
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