Service Operations Manager

2 months ago


Baladīyat az Zaāyin, Qatar OTIS Full time
Service Supervisor Role Overview

The Service Supervisor is responsible for overseeing service field operations within a designated geographical area. This includes managing call backs, preventive/reactive maintenance, repair, and modernization activities. The role holder acts as a second-level technical support and conducts safety audits to ensure all service/maintenance operations adhere to Otis-defined procedures.

Key Responsibilities
  • Provides management information and insights on work area performance to facilitate discussion and decision-making.
  • Ensures all relevant departmental policies, processes, and standard operating procedures are followed.
  • Manages day-to-day operations of team employees to achieve zero accidents, low call back rates, and reduced labor/spare parts consumption.
  • Cascades organizational plans into individual accountabilities by distributing tasks among team members.
  • Conducts safety audits at client sites to ensure compliance with Otis safe working procedures and WWJSSS requirements.
  • Evaluates performance metrics to devise corrective actions aimed at improving team performance.
  • Maintains close relationships with employees and customers to maximize customer satisfaction.
  • Acts as second-level support on technical issues.
  • Tracks team utilization against plan to ensure productivity in operations.
  • Supports junior colleagues with service/maintenance operations at client sites, acting as a coach to develop their skills.

This role requires strong leadership and technical skills, with a focus on ensuring the safe and efficient delivery of service operations.



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