Concierge Ambassador

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar the ritz-carlton qatar Full time

Job Summary:

The Ritz-Carlton Qatar is seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be responsible for providing exceptional guest service and ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Review shift logs and document pertinent information in logbooks.
  • Monitor the club lounge for seating availability, service, safety, and well-being of guests.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of local area amenities and services.
  • Ability to maintain confidentiality and handle sensitive information.

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