Technical Account Professional
3 days ago
About Viasat:
We are a leading technology company shaping global communication. Our mission is to deliver connections that change the world.
As a Technical Account Manager at Viasat, you will provide technical guidance and support to customers, ensuring their satisfaction and success with our products and services.
- You will be the primary point of contact for customers, addressing product-related questions and technical challenges.
- You will educate customers on product features and functionality, providing them with the knowledge they need to get the most out of our solutions.
- You will work closely with internal teams to identify opportunities for growth and improvement, ensuring seamless delivery of our services.
The Day-to-Day:
You will play an active role in customer deployments, providing technical support during service launches and stabilization periods.
You will work with customers to understand their technical needs, identifying opportunities for Viasat to provide innovative solutions.
- You will lead technical interchange meetings, reporting diagnostic information and communicating with stakeholders.
What You'll Need:
To succeed in this role, you will require:
- 8+ years' experience in a technical account management role.
- Bachelor's degree in Electrical Engineering, Computer Science, or Computer Engineering.
- Demonstrated experience managing customer expectations and delivery scope.
- Excellent interpersonal skills that build positive relationships with other team members.
- Solid understanding of TCP/IP and Broadband networking concepts.
- Proficiency with Salesforce or equivalent ticketing system and reporting tools.
- Ability to present complex technical material to various audiences.
- Demonstrated ability to lead multi-functional teams.
- Must be located in the ME region.
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