Customer Success Associate
3 weeks ago
Argentum is a leading social job network for the everyday worker. Our mission is to provide a frictionless and straightforward job searching experience for underserved populations. We strive to make a positive impact on the lives of our users and help them thrive in their careers.
Our ValuesWe are committed to living our values every day:
- Teamwork - We collaborate across departments to ensure our users receive exceptional support.
- Excellence - We set ambitious targets and strive to exceed them in everything we do.
- Innovation - We encourage creativity and outside-the-box thinking to drive continuous improvement.
- Resilience - We adapt to challenges and grow stronger as individuals and as an organization.
- Accountability - We take ownership of our actions and decisions, always acting in the best interest of Argentum.
- Speed - We make decisions quickly and execute them efficiently, leveraging our core strength of speed.
- Respect - We treat each other with kindness and respect, celebrating our differences.
- Learning - We ask questions, seek to understand, and continuously learn to improve.
- Culture - We believe each individual is responsible for contributing to our positive culture.
We are seeking a highly motivated Customer Success Associate to drive customer retention and upsell strategy. This critical role ensures customer satisfaction, product adoption, and expansion. The ideal candidate will track customer campaign progress, make strategic suggestions for optimization, and develop data-driven strategies to drive clear ROI.
Key Responsibilities- Onboarding and Support - Onboard customers and serve as the primary point of contact for a book of accounts, ensuring seamless support and resolution of customer queries and issues.
- Business Reviews - Present weekly, monthly, and quarterly business reviews to customers, highlighting key metrics and strategies for improvement.
- Customer Feedback - Collect customer feedback on the product and support services, collaborating with product development teams to drive product enhancements.
- Escalated Support - Address escalated customer support issues and collaborate with relevant teams for prompt resolution.
- Knowledge Base Maintenance - Ensure the support knowledge base is up-to-date and provides valuable insights for content improvement.
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al Jumayliyah, Qatar Argentum Full time{"h1": "Customer Success Associate", "p": "At Argentum, we're committed to helping our customers thrive in their careers and financial well-being. As a Customer Success Associate, you'll play a critical role in driving customer retention and upsell strategy. Your mission will be to ensure customer satisfaction, product adoption, and expansion through...
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