Customer Success Manager EMEA

1 day ago

Al Wakrah, Al Wakrah, Qatar Copperleaf Full time
About the Role

This is an account management position that involves consultative sales and general relationship management. The successful candidate will be responsible for managing Copperleaf's relationships at various levels of our accounts, helping our clients to get the most from our implementation as well as identifying and securing additional expansion opportunities at those accounts. Copperleaf has a high level of customer satisfaction, and the successful candidate will be responsible for maintaining and improving these levels, ensuring we adapt our offering as our clients' needs evolve over time.

Responsibilities
  • Actively engage with prospective stakeholders within our existing client base to develop relationships at various levels within the organization and particularly at a senior executive level.
  • Develop and maintain trusted advisor relationships with key decision makers.
  • Navigate complex organizations to understand often unspoken drivers and needs.
  • Champion the resolution of customer issues as they arise by marshalling resources within the Copperleaf organization.
  • Identify, pursue, and close new sales opportunities at existing accounts through the successful execution of the sales process.
Requirements
  • 5+ years of experience in a Consulting, Advisory, or Solution Sales role working with enterprise accounts.
  • Experience in a technical consulting or software implementation role is an advantage.
  • Experience at 'being the face' of the organization, managing relationships with key stakeholders to understand client needs, identify, and close opportunities as well as resolving issues.
  • Experience at classifying stakeholders and acting on the findings of that engagement.
  • Effective communication skills with the ability to both understand and articulate challenges, solutions, and benefits.
  • Familiarity with consultative selling methodologies, including leading and acting on discovery workshops.
  • A bias for action and the ability to operate independently.
  • Leadership experience – an ability to bring a broad range of individuals with you in order to enact change.
  • Experience speaking and presenting in front of both small and large groups.
  • A background in the utility and/or transport industry is highly preferred.

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