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Customer Experience Strategist

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Deel Full time
{"title": "Senior Customer Marketing Manager", "description": "Customer Advocacy Lead

About the role:

  • Develop and manage customer advocacy initiatives to increase customer engagement, loyalty, and retention.
  • Own and nurture the customer advocacy pipeline.
  • Prioritize and collaborate on top customer accounts for integrated marketing journeys.
  • Synthesize insights to develop storytelling assets and customer narratives.
  • Monitor and analyze program effectiveness, leveraging metrics and KPIs to optimize performance.
  • Establish deep relationships with Deel's enterprise customers and executives.
  • Partner with the Global Content team to identify content gaps and opportunities.
  • Support Sales teams by facilitating customer reference calls.

Requirements:

  • Proven track record of building advocacy programs and customer marketing experience.
  • Strong analytical skills, with the ability to analyze data sets and extract insights.
  • Strong writing, interpersonal, and communication skills.
  • Avid listener and customer-obsessed.
  • Good time-management skills and ability to multi-task.
  • Critical-thinker and problem-solver.
  • Strong hands-on attitude.
  • Fluent English and other language skills are a plus.

Total Rewards:

  • Competitive pay and benefits.
  • Stock grant opportunities.
  • Additional perks and benefits based on employment status and country.
  • Remote work flexibility, including WeWork access where available.
", "lang_code": "en-US"}