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Airport Operations Manager
1 week ago
As a key member of our airport operations team, you will play a pivotal role in ensuring seamless terminal operations, delivering exceptional customer experiences, and driving business growth.
Main Responsibilities:
- Develop and implement strategic plans to enhance terminal performance, drive productivity improvements, and capitalize on revenue generation opportunities.
- Lead cross-functional teams to achieve operational excellence, foster innovation, and establish best practices in ground handling services.
- Deliver key projects that drive business benefits, employee engagement, and stakeholder satisfaction.
- Analyze real-time data to inform operational decisions, anticipate risks, and seize opportunities for growth.
- Develop and execute tactical plans to meet operational requirements, ensuring seamless execution and high-quality outputs.
- Identify and leverage business technologies to streamline processes, improve productivity, and enhance customer experience.
- Cultivate strong relationships with internal stakeholders, including customer-facing departments, to drive continuous improvement and service excellence.
- Evaluate and optimize resource utilization, ensuring effective allocation of manpower, equipment, and facilities.
- Safeguard passenger terminal facilities and resources, conducting regular spot checks to ensure compliance with safety and security standards.
- Foster a culture of reporting and accountability within the team, ensuring timely and accurate investigations into safety and performance incidents.
- Provide critical information to senior management regarding irregular airport operations, facilitating proactive decision-making and minimizing disruptions.
- Manage contractual staff requirements and Standard Operating Procedures (SOPs) to maintain smooth operations and adapt to changing circumstances.
- Create and sustain single points of contact with customs, airlines, and governmental agencies, ensuring seamless communication and collaboration.
- Establish measurable Key Performance Indicators (KPIs) for line managers, duty managers, and supervisors to align with operational and financial objectives.
- Lead the Terminal Management Team, empowering them to take ownership of their responsibilities and deliver exceptional results.
- Drive innovative solutions to extraordinary problems, including flight delays, cancellations, IT system failures, and weather conditions, to maintain operational excellence.
We seek an experienced leader who brings a wealth of knowledge and expertise in airport management, customer services, and terminal operations.
Essential Qualifications:
- Bachelor's degree or equivalent
- Minimum 8 years of job-related experience
- Proven track record in an airport managerial position
Preferred Qualifications:
- Experience in customer services, terminal operations, or a related field
- Managing budgets and project implementation experience
- Leading large workforces and driving change management initiatives