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Guest Service Ambassador

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Hotels Full time
{"h3": "Accor Hotels: Delivering Exceptional Guest Experiences", "p": "At Accor Hotels, we're committed to providing unparalleled service to our guests. As a Guest Service Executive, you'll play a vital role in ensuring every stay is nothing short of exceptional.

Your key responsibilities will include:

* Greeting and assisting guests upon arrival and departure, ensuring a seamless check-in and check-out process.
* Managing guest reservations, confirming bookings, and handling special requests with precision and care.
* Providing accurate information about our hotel's services, facilities, and local attractions, showcasing your expertise and passion for hospitality.
* Handling guest complaints and concerns with empathy and a solutions-focused approach, always striving to exceed expectations.
* Liaising with other departments to coordinate services and address guest requirements, fostering a culture of collaboration and excellence.
* Maintaining accurate records of guest interactions, feedback, and special requests in our hotel management system, ensuring seamless communication and follow-up.

To succeed in this role, you'll need:

* A degree or diploma in Hotel Management
* Minimum 2 years of experience in Guest Relations

If you're passionate about delivering exceptional guest experiences and have a knack for building strong relationships, we want to hear from you"}