Personalized Service Ambassador
2 months ago
Job Summary:
The Personalized Service Ambassador at Raffles Doha is a key member of our guest service team, responsible for delivering exceptional experiences to our discerning guests. This role requires a high level of attention to detail, excellent communication skills, and a deep understanding of luxury service standards.
Key Responsibilities:
- Anticipate and meet the needs of guests, ensuring their stay is nothing short of exceptional.
- Develop and maintain a thorough knowledge of the hotel's facilities, services, and amenities.
- Collaborate with other departments to ensure seamless guest experiences.
- Provide personalized recommendations and services to enhance guest satisfaction.
- Conduct pre-arrival and post-stay surveys to gather feedback and improve services.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and problem-solving skills.
- Knowledge of luxury service standards and protocols.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
A competitive salary, comprehensive benefits package, and opportunities for career growth and development in a dynamic and supportive team environment.
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