Personalized Service Ambassador

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time

Job Summary:

The Personalized Service Ambassador at Raffles Doha is a key member of our guest service team, responsible for delivering exceptional experiences to our discerning guests. This role requires a high level of attention to detail, excellent communication skills, and a deep understanding of luxury service standards.

Key Responsibilities:

  • Anticipate and meet the needs of guests, ensuring their stay is nothing short of exceptional.
  • Develop and maintain a thorough knowledge of the hotel's facilities, services, and amenities.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Provide personalized recommendations and services to enhance guest satisfaction.
  • Conduct pre-arrival and post-stay surveys to gather feedback and improve services.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and problem-solving skills.
  • Knowledge of luxury service standards and protocols.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

A competitive salary, comprehensive benefits package, and opportunities for career growth and development in a dynamic and supportive team environment.



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