Luxury Client Services Specialist

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Luxury Goods Qatar Full time
Job Requirements

We are looking for a Retail Business Development Manager with strong clienteling skills to support the Store management in strengthening a client-centric culture among the team.

  • Ensure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on data collection, data quality and client retention.
  • Coach, train & support each client advisor on the selling floor and through one-to-one sessions: implement & follow a coaching calendar.
Responsibilities
  • Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits.
  • Inspire CAs to implement initiatives personalized on client interests and profile.
  • Manage and develop VIG clients through personalized development plans.
Qualifications
  • 5+ years of Retail experience.
  • Deep knowledge and understanding of Luxury Business, customers, competitors and products.
  • Strong customer focus in line with Gucci hospitality culture.
  • Problem Solving, Proactivity and Empathy.
  • Passion for the brand, history and creative culture.
  • Detail oriented, organized and professional.
  • Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others.


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