Client Experience Lead

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar Luxury Goods Qatar Full time
Job Overview

We are looking for a skilled Sales and Clienteling Director to manage One To One appointment (OTO) planning and VIP room where available.

  • Stimulate and assist Client Advisors in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results.
  • Assist Client Advisors when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines.
Responsibilities
  • Recruit new clients within and outside of the store.
  • Monitor and coach Client Advisors on information collection and enrichment: tools usage and related ceremony.
  • Provide training, motivation and coaching to sales staffs to enhance their clienteling skills, calling techniques, and client service standards.
Qualifications
  • 5+ years of Retail experience.
  • Deep knowledge and understanding of Luxury Business, customers, competitors and products.
  • Strong customer focus in line with Gucci hospitality culture.
  • Problem Solving, Proactivity and Empathy.
  • Passion for the brand, history and creative culture.
  • Detail oriented, organized and professional.
  • Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others.


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