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Technical Service Delivery Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Title: Technical Service Delivery Manager - Qatar

We are seeking a highly skilled Technical Service Delivery Manager to join our Qatar team. As a key member of our infrastructure team, you will be responsible for managing large-scale IT infrastructure projects and ensuring seamless service delivery to our clients.

Key Responsibilities:
  • Lead and manage IT infrastructure projects, ensuring timely delivery and high-quality results.
  • Develop and implement service management strategies to meet client needs and expectations.
  • Collaborate with cross-functional teams to ensure effective communication and coordination.
  • Monitor and analyze infrastructure performance, identifying areas for improvement and implementing corrective actions.
  • Ensure compliance with ITIL best practices and industry standards.
Requirements:
  • Proven experience in service delivery management, with a focus on IT infrastructure.
  • Strong technical skills, including experience with Active Directory, Exchange, and Cisco.
  • Excellent communication and leadership skills, with the ability to motivate and guide teams.
  • ITIL expert or ITIL MP certification.
  • PMP minimum certification.
  • Azure certified.
  • At least one MCSE (any MCSE 2003, MCITP, MCSE).
  • Preferred to have a CCNP minimum.
  • Preferred to have CISM.
  • Bachelor of computer science or similar.
What We Offer:
  • A competitive salary package, including benefits and bonuses.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.