Desktop Support Technician

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Opportunity:
As a Desktop Support Technician, you will play a critical role in ensuring the smooth operation of our IT systems in Qatar. You will be responsible for providing technical support to our employees, both on-site and remotely, and working closely with the Service Delivery Manager to drive change and improve our IT services.

Key Responsibilities:
• Provide technical support to end users via phone, email, and online ticketing systems
• Troubleshoot hardware and software issues, and perform routine maintenance tasks
• Collaborate with Enterprise Administrator to implement new technologies and upgrade existing systems
• Develop and maintain documentation, including End User Work Instructions, Self-Help guides, and technical documentation
• Contribute to process improvement initiatives

The successful candidate will have a strong focus on customer satisfaction, excellent verbal and written communication skills, and the ability to multitask and prioritize effectively.

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