Desktop Infrastructure Technician

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Overview

As a Helpdesk L2 Engineer at lxbfYeaa, you will be part of a dynamic IT team responsible for delivering top-notch technical support and maintenance services.

Main Responsibilities
  • Carry out routine maintenance tasks on PCs, networks, telephone systems, and peripherals.
  • Investigate and resolve technical issues with software applications or network systems.
  • Keep accurate records of all tickets to ensure efficient resolution.
  • Present suggestions for improvement to the IT Helpdesk Team Lead for evaluation.
  • Deliver results within established service level agreements and provide regular progress reports.
  • Cultivate positive relationships with users through prompt and effective support.
  • Timely update and manage ticket status.
  • Escalate any unresolved issues to the IT Helpdesk Lead as needed.
Desired Skills and Experience
  • At least 8 years of experience in a Service Desk role.
  • ITIL Foundation certification or equivalent.


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