Service Delivery Director

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Full time

Minor Hotels is seeking a Service Delivery Director to lead our Front Desk team in delivering exceptional guest experiences. This key role involves coordinating daily operations, resolving guest concerns, and maintaining high standards for the department.

Key Responsibilities
  1. Develop and implement strategies to improve operational efficiency and customer satisfaction.
  2. Supervise and motivate the Front Desk team to achieve exceptional customer service standards.
  3. Address any guest complaints or issues promptly and professionally.
  4. Collaborate with other departments to ensure seamless guest experiences.
  5. Evaluate and improve operational processes to enhance efficiency and quality.

Requirements:

  • Minimum 1 year of supervisory experience in a hospitality environment.
  • Excellent knowledge of property management systems and customer relationship management principles.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.


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