Service Delivery Strategist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Overview

This role requires a seasoned Operations Director to spearhead our customer experience initiatives, leveraging expertise in call centre management, customer service, and strategic planning to drive business success.

Responsibilities:
  • Design and implement efficient call centre processes, ensuring optimal resource allocation and high-quality customer interactions.
  • Leverage data analytics to identify trends, measure performance, and inform strategic decisions.
  • Collaborate with cross-functional teams to integrate customer-centric strategies across all touchpoints.
  • Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive continuous improvement.
  • Provide guidance, coaching, and mentoring to team members to ensure their growth and development.
  • Establish and track key performance indicators (KPIs) to evaluate team performance and make data-driven decisions.

About You

  • Minimum 15 years of relevant experience in call centre operations and customer service leadership.
  • Proven track record of driving business growth, improving customer satisfaction, and enhancing operational efficiency.
  • Strategic thinker with excellent analytical, problem-solving, and decision-making skills.
  • Effective communicator with strong interpersonal and leadership abilities.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.


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