Reservations Excellence Agent Tivoli

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time

Tivoli Hotels is dedicated to providing exceptional customer experiences, and as a Cluster Reservations Agent, you'll play a vital role in achieving this goal.

You'll work closely with the Reservations Manager to drive team performance, ensuring that all SOPs are adhered to and that reservations operations run smoothly.

Your primary focus will be on maintaining and improving reservations processes, which includes guaranteeing accuracy in guest reservations, maximizing revenue opportunities, and enhancing guest and team member satisfaction.

In this role, you'll be responsible for monitoring daily arrivals for guest requests and communicating them effectively. You'll also work on inventory management, including allotments, groups blocks, and rate codes across various systems.

Assisting the Reservations Manager in up-selling within the property and ensuring optimal use of distribution channels, such as IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices is another key responsibility.

To excel in this position, you'll need to possess a deep understanding of hotel operations available technology (Opera PMS & RMS) and all distribution channels.

Familiarity with the dynamics of regional & local market, local competitors, and events of the destination is also crucial.



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