Dining Reservation Specialist
3 days ago
Company Overview
The Ned Doha is a luxury hotel that offers seven restaurants, 90 bedrooms, event venues, and a private members' club. We are seeking a highly skilled Restaurant Reservations Agent to join our team.
Job Description
The Restaurant Reservations Agent is responsible for receiving and recording guests' restaurant reservations. They must provide fast, efficient, and courteous service at all times to guests.
Responsibilities include:
- Receiving and recording guests' restaurant reservations in person, via phone or online reservation system
- Assigning tables according to customers' requests and automated system recommendations
- Providing callers with information related to F&B outlets, promotions, and special events
- Handling F&B inquiries and bookings
- Assisting with group bookings and inquiries
- Offering food and beverage choices to callers
- Confirming and reconfirming bookings before outlets open
- Maintaining control over the number of reservations taken for a day
- Announcing overbooking when necessary
- Handling special event bookings and ticket sales
The ideal candidate will have previous experience as a Restaurant Reservations Agent or similar role in a luxury hotel. They must be able to multi-task, possess excellent communication skills, and be passionate about providing exceptional customer service.
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