Restaurant Supervisor

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time
Job Description:
As a Restaurant Supervisor at Power International Holding, you will be responsible for overseeing the front-of-house operations. Your primary goal will be to ensure exceptional customer service by coordinating seating arrangements, supervising waitstaff, and handling customer inquiries and complaints effectively. You will also manage reservations, collaborate with kitchen staff, and maintain efficient service flow during busy periods.

Key Responsibilities:
• Oversee the performance of waitstaff, ensuring they adhere to service standards and providing feedback for improvement
• Greet guests, assist with seating arrangements, and address any inquiries or concerns promptly and professionally
• Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service
• Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events
• Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers
• Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest
• Ensure that dining areas are clean and presentable at all times
• Encourage upselling of menu items and promote special offers or promotions to increase revenue
• Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts
• Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations

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