Technology Support Professional
4 days ago
Job Summary
We are looking for a highly skilled Technology Support Professional to join our team at Management Solutions International (MSI). As a key member of our IT department, you will play a crucial role in maintaining the integrity and efficiency of our IT systems.
Key Responsibilities
- Maintain software and application compatibility, ensuring seamless transitions for users.
- Provide expert-level technical support in Windows 11 and data backup tools, resolving issues promptly and efficiently.
- Collaborate with the team to configure and deploy new laptops, supporting OS upgrades at remote sites.
Requirements
- A minimum of 3 years of experience in an IT support role, preferably in a mid-level position.
- Expertise in data backup tools and familiarity with Microsoft Certified Professional (MCP) or ITIL Foundation certifications.
- Ability to work independently, troubleshooting complex issues and providing exceptional customer service.
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