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Associate Branch Administration Coordinator

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time
Job Summary

The Associate Branch Administration Coordinator will be primarily responsible for coordinating administrative support services to the Centralized Distribution Administration to ensure continual existence and operations of controls at branches.

Key Responsibilities
  • Shareholder & Financial:
    • Assist the Manager, Branch Administration in developing and implementing strategies and plans to achieve targets.
    • Handle staff transfer orders – Retail, SME, ITM, Card Centre.
    • Handle HC requests such as EOM, staff assignment changes, etc.
    • Handle Staff Assignment Changes.
    • Assign staff users in CVM System – Customer Visit management. Assign branch staff users in CVM, updating branch calendars.
    • Attend to Attendance Report, monitoring the Staff Attendance, Annual leaves, Over Time, preparing all forms for the Retail Branches (domestic, corporate / SME & Card Centre).
    • Prepare Best Tellers Report, waiting time to choose the best Teller with best Service.
    • Assign Pool staff Team schedule - assigning pool staff in branches working on weekends to cover the staff shortage.
    • Review new candidate CV's, contacting Candidates for interview.
    • Assign Proper Branches for New Joiners.
    • Handle staff Resignations.
    • Handle Staff Shortages coverage and staff movements are handled in timely manner.
    • Update staff movements and records in banks database.
    • Prepare staff nominations and attendees, coordinating with L&D for Branches trainings.
    • Conduct regular Branches Visits as part of staff coaching awareness.
    • To be able to hire Qatari fresh graduates and have a career progression in the section.
    • Implement KPI's and best practices for Associate Branch Administration.
    • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
    • Act within the limits of the powers delegated to the incumbent.
  • Customer (Internal & External):
    • Assist the Manager, Branch Administration in monitoring staff numbers and competence levels within the Branch network to ensure all branches are sufficiently resourced.
    • Liaise with HR training Department & other business departments to ensure that branch staff are getting required training to enable them to perform better.
    • Liaise with Group IT to obtain reports required to facilitate the checks to be conducted at individual branches.
    • Build and maintain strong and effective relationship with all other related departments and units to achieve the Group's goals/ objectives.
    • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
    • Work closely with Manager, Branch Administration to establish program priorities and plans.
    • To assist customers in all their queries on Bank's product and seek solution to their requests.
    • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
    • Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
    • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  • Internal (Processes, Products, Regulatory):
    • Assemble and analyze fairly complex information or data regarding the Branch Network Development Administration function and describe results in written reports.
    • Oversee administrative procedures and processes for the department.
    • Examine work flow and revise processes as necessary to improve efficiency.
    • Compile and present relevant MIS on periodic basis for the Manager, Branch Administration for eventual presentation to the Group's executive management.
    • Share responsibility for ensuring timely, accurate, and appropriate communication of information regarding branches.
    • Assist in the preparation of the annual business plan for new branches and the analysis of all performance data as a means of measuring improvements.
    • Coordinate all Retail branch projects, acting as the first point of contact for any project related issues.