Hotel Service Coordinator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar The Ned City of London Sales Full time
Job Description

The Ned Doha, located in the former Ministry of Interior building, offers an exceptional experience with its seven restaurants, 90 bedrooms, event venues, and Ned's Club. As the Assistant Guest Relations Manager, you will be responsible for overseeing the day-to-day operations of guest services, ensuring that guests' needs and expectations are met with the highest level of care and attention.

Key Responsibilities:
  • Assist in managing daily guest relations operations to maintain top-tier service quality.
  • Greet guests upon arrival and assist with check-in/check-out procedures to ensure smooth and efficient service.
  • Resolve guest complaints or issues promptly and professionally to ensure their satisfaction.
  • Anticipate guest needs and offer personalized service to create a memorable experience.
  • Collaborate with hotel departments to meet guest expectations.
  • Supervise and provide guidance to the Guest Relations team to foster a collaborative environment.
  • Maintain guest profiles and preferences to ensure personalized service during their stay.
  • Ensure VIP and special requests are fulfilled in a timely manner.
Requirements and Qualifications

To be successful in this role, you should have:

  • Bachelor's degree in Hospitality Management, Tourism, or a related field (desired).
  • Minimum of 2-3 years of experience in guest relations, front desk, or customer service within the hospitality industry.
  • Strong communication and interpersonal skills, with a passion for delivering exceptional service.
  • Ability to remain calm under pressure and solve problems effectively.
  • Detail-oriented, organized, and proactive.
What We Offer

We provide a unique work environment, a comprehensive learning and development program, discounted rates at The Ned Doha, and opportunities for career growth and advancement.



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