Hotel Reservation Coordinator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

As a Hotel Reservation Coordinator with Power International Holding, you will play a vital role in facilitating guest bookings and managing reservations to optimize room occupancy and maximize revenue. Your primary point of contact for guests will be providing exceptional customer service and assisting with inquiries, reservations, and modifications.

Key Responsibilities
  1. Manage Guest Inquiries: Handle guest inquiries and reservations via phone, email, or online booking platforms, providing accurate information on room availability, rates, and amenities.
  2. Select Suitable Accommodations: Assist guests in selecting suitable accommodations based on their preferences, budget, and special requirements, ensuring a seamless booking experience.
  3. Process Reservations: Process reservations accurately and efficiently, inputting guest information, payment details, and special requests into the hotel's reservation system.
  4. Monitor Room Availability: Monitor room availability and manage inventory, adjusting room allocations and rates to maximize occupancy and revenue.
Required Skills and Qualifications
  • Proficiency in hotel reservation systems and booking platforms to efficiently process guest reservations and manage room inventory.
  • Excellent communication and customer service skills to interact with guests professionally, address inquiries, and resolve issues effectively.
  • Strong attention to detail to accurately input guest information, payment details, and special requests into the reservation system.
  • Sales acumen to upsell additional services, packages, and promotions to guests, maximizing revenue and enhancing guest experiences.

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