Club InterContinental Ambassador
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced Club InterContinental Receptionist to join our team at IHG Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.
**Key Responsibilities**
- Utilize your knowledge of Opera PMS to efficiently manage guest reservations and room assignments.
- Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.
- Work collaboratively with the Food & Beverage team to ensure seamless service and resolve any issues that may arise.
- Develop and maintain strong relationships with guests, colleagues, and external partners.
- Stay organized and manage multiple tasks simultaneously in a fast-paced environment.
- Communicate effectively with guests and colleagues in a clear and concise manner.
**Requirements**
- Similar experience in a luxury hotel and/or resort environment.
- Knowledge of Opera PMS is essential.
- Experience in Food & Beverage is an advantage.
- Strong communication and interpersonal skills.
- Excellent command of written and spoken English.
- Additional language is an added advantage.
- Strong organizational and multitasking skills.
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