Customer Service Team Lead

17 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

About Us

As a leading hospitality group, Minor Hotels aims to deliver exceptional experiences for our guests. Our mission is to create memorable moments that inspire loyalty and trust.

Job Overview

We are seeking a highly skilled Front Office Supervisor to join our team at Tivoli Hotels & Resorts. As a key member of our front desk team, you will be responsible for ensuring seamless guest arrivals and departures, while providing exceptional service and support to our colleagues.

Key Responsibilities
  • Coordinate the daily activities of our front desk team to ensure efficient and effective service delivery.
  • Develop and maintain high standards for our department, adhering to our core values and hotel policies.
  • Lead by example, inspiring our colleagues to deliver exceptional service and creating a positive work environment.
  • Collaborate with other leaders in the department and hotel to achieve common goals and objectives.
  • Manage guest issues and concerns, ensuring prompt resolution and follow-up.
  • Stay up-to-date with hotel operations, policies, and procedures to provide expert guidance to our team.
Requirements
  • Minimum 1 year of previous front desk supervisory experience in a large hotel preferred.
  • Excellent knowledge of property management systems, Microsoft Office, and strong analytical skills.
  • Exceptional communication and interpersonal skills, with a focus on building strong relationships with colleagues and guests.


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