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Dining Service Professional

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
Job Summary

The Dining Service Professional will provide exceptional service to guests in our dining establishments, ensuring a memorable dining experience. This role requires a strong understanding of menu offerings, excellent communication skills, and the ability to handle various guest requests and situations with professionalism and efficiency.

Key Responsibilities
  1. Guest Service:
    • Greet and seat guests in a friendly and welcoming manner, providing menu recommendations and answering any questions about food and beverages.
    • Take accurate food and beverage orders and relay them to the kitchen and bar staff efficiently.
    • Serve food and beverages to guests, ensuring timely delivery and attention to presentation and quality.
  2. Operational Duties:
    • Set up and maintain dining areas, including tables, chairs, and service stations, ensuring cleanliness and organization.
    • Handle guest requests and complaints promptly and professionally, aiming to resolve issues to the guest's satisfaction.
    • Process payments, including handling cash and credit card transactions, and provide accurate change or receipts.
  3. Team Collaboration:
    • Work closely with kitchen and bar staff to ensure seamless service and communication.
    • Assist in training new staff members as needed, providing support and guidance to ensure they understand service standards and procedures.
    • Collaborate with colleagues to maintain a positive and efficient work environment.
  4. Hygiene and Safety:
    • Adhere to health and safety regulations, including proper food handling, sanitation, and personal hygiene practices.
    • Ensure that all equipment and utensils are clean and in good working condition.
  5. Upselling and Recommendations:
    • Suggest and upsell menu items, including specials and promotions, to enhance the dining experience and increase sales.
    • Stay informed about the menu, including ingredients, preparation methods, and potential allergens, to provide accurate information to guests.
Qualifications
  1. Education and Experience:
    • Previous experience as a waiter/waitress or in a similar customer service role is preferred.
    • Knowledge of food and beverage service, including wine and cocktail offerings, is an advantage.
  2. Skills and Competencies:
    • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
    • Strong organizational skills and the ability to multitask in a fast-paced environment.
    • Professional demeanor with a focus on providing exceptional guest service.
  3. Personal Attributes:
    • Friendly, approachable, and attentive with a positive attitude and strong work ethic.
    • Ability to work flexible hours, including evenings, weekends, and holidays.
    • A willingness to learn and adapt to new procedures and standards.