Hotel Operations Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

At lxbfYeaa, we're committed to delivering exceptional guest experiences and maintaining the highest standards of property presentation. As an Assistant Property Manager, you'll play a critical role in ensuring our hotel meets these expectations.

Key Responsibilities:
  • Property Presentation
    • Maintain the highest standard of property presentation throughout all areas of the hotel, with a focus on guest accommodation, leisure facilities, restaurant, public areas, and back-of-house operations.
  • Service Standards
    • Assist in implementing service standards supported by training and development programs for direct reports and subordinates.
  • Training and Development
    • Oversee the training and development of housekeeping attendants, public area attendants, linen attendants, and service attendants in accordance with service delivery requirements, service standards, equipment use, and safe work methods.
  • Relationships and Communication
    • Maintain effective relationships with external service providers and suppliers regarding agreed service level agreements.
    • Ensure open and effective communication with the Guest Relations and Maintenance Departments to respond promptly to guest feedback, special requests, service assistance, and maintenance complaints.
Requirements:
  • Experience
    • Prior experience working in Qatar's hotel or serviced apartment market is essential.
  • Skills and Qualifications
    • Systematic and organized approach to work.
    • Prior housekeeping supervisory level experience is required.
    • Excellent English oral and written communication skills are essential.
    • A recognized qualification in hotel management is preferred.
  • Personal Characteristics
    • Able to implement and manage new processes.
    • Ability to lead and motivate others to achieve their potential.
    • Competency in Microsoft applications (Word, Excel, PowerPoint) and hotel property management systems (OPERA or similar), and work order systems.
    • A passion for excellence and a sense of humour are desirable.


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