Hotel Reservations Agent
3 days ago
Role Summary
We are seeking a Reservation Specialist to join our team at Rotana Hotel. As a key member of our revenue team, you will be responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery.
Your key responsibilities will include:
- Processing and confirming guest room reservations made by clients via phone, letter, or fax.
- Recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
- Staying up-to-date with all promotions in and around the hotel and following established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Demonstrating complete product knowledge, understanding rate structure, and applying rate management.
- Maintaining an accurate room status at all times.
- Ensuring all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and checking constantly the incoming communications.
Key Responsibilities
- Organize visa requests for hotel guests as per hotel policy.
- Upsell whenever an opportunity is identified.
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