Support Engineer for Insurance Systems

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Anoud Technologies LLC Full time

Job Title: General Insurance Application Support Expert

About Us:

Anoud Technologies LLC is a leading InsurTech company in the MENA region, dedicated to empowering insurers to succeed in the rapidly evolving digital landscape. Our company was founded by Qatar Insurance Group in partnership with Swiss Re, providing unparalleled expertise in the insurance industry.

Job Description:

We seek an experienced General Insurance Application Support expert to manage and support our application systems, focusing on General Insurance, Oracle, Java, and Analytics. This role requires both technical and functional expertise to ensure smooth operations, efficient issue resolution, and effective implementation of improvements.

Responsibilities:

  • Ensure minimal disruption and timely issue resolution for insurance-related applications.
  • Troubleshoot and resolve technical issues related to Oracle databases, Java applications, and system integrations.
  • Collaborate with functional teams to understand business requirements and translate them into technical solutions.
  • Analyze system logs, identify performance bottlenecks, and recommend system optimizations to improve functionality and efficiency.
  • Act as a liaison between business users and technical teams, ensuring clear communication and alignment on support priorities and requirements.
  • Support and maintain general insurance applications, ensuring compliance with regulatory and business requirements.
  • Monitor and report on application performance, identifying trends and areas for improvement.
  • Assist in system upgrades, patches, and application configuration changes, ensuring minimal downtime and business continuity.
  • Support data analytics functions, providing insights and reports based on application data to support business decision-making.
  • Work closely with development teams to resolve technical issues and implement new functionalities in line with business needs.
  • Provide on-call support and emergency response as needed to address critical application issues.
  • Prepare and maintain system documentation, including application configurations, processes, and user guides.
  • Continuously improve support processes and service delivery, ensuring efficient resolution of issues within established SLAs.

Skills and Qualifications:

  • 7+ years of experience in Application Support, with a focus on General Insurance systems and processes.
  • Strong experience with Oracle database administration, query optimization, and troubleshooting.
  • Proficiency in Java and its application in insurance systems.
  • Techno-functional expertise, with the ability to understand both business and technical requirements.
  • Solid understanding of General Insurance business processes, including underwriting, claims, policy management, and regulatory requirements.
  • Experience in providing Analytics support, including generating reports, analyzing application data, and providing business insights.
  • Experience with incident management, change management, and problem-solving in a support environment.
  • Strong communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
  • Ability to work in a fast-paced environment, managing multiple priorities and tight deadlines.
  • Strong problem-solving skills, attention to detail, and analytical thinking.
  • Experience with ITIL or other IT service management frameworks is a plus.

Additional Requirements:

  • Familiarity with other insurance platforms or software (e.g., Guidewire, Duck Creek).
  • Experience with cloud technologies (AWS, Azure) and DevOps practices.
  • Knowledge of application monitoring tools and performance management.
  • Certification in Oracle or Java technologies would be an added advantage.

Qualifications:

  • Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

  • Insurance Technology Support Professional

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Anoud Technologies LLC Full time

    Job Title: Senior Application Support Specialist - General InsuranceAbout Us:Anoud Technologies LLC is a leading InsurTech company in the MENA region, empowering insurers to thrive in the rapidly evolving digital landscape. Our company was founded by Qatar Insurance Group in partnership with Swiss Re, providing unparalleled expertise in the insurance...

  • Insurance Management Specialist

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar SANAD Insurance Brokers Full time

    Key Responsibilities:The ideal candidate will direct and manage technical operations for the employee benefits departments, ensuring adherence to industry regulations and standards. This role involves supervising the insurance placement process, leading the service team in delivering exceptional client support, and developing strategies to improve...

  • General Insurance Application Support Expert

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Anoud Technologies LLC Full time

    About Anoud Technologies LLC:We are a leading InsurTech company in the MENA region, facilitating the adoption of new technologies in the insurance industry. Our mission is to drive operational process improvements, cultural transformations, and enhanced customer experiences.Job Overview:We seek an experienced Senior Application Support professional to manage...

  • Sr. Application Support – General Insurance, Java

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Anoud Technologies LLC Full time

    About Us:Anoud Tech is a leading MENA-based global InsurTech company and was founded by Qatar Insurance Group in partnership with Swiss Re. Anoud Tech is facilitating the insurance industrys adoption of new technologies to modify operational processes, cultures, and customer experiences to meet rapidly changing business requirements for the new digital age....

  • Senior Application Support Specialist

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Anoud Technologies LLC Full time

    About Anoud Technologies LLC:We are a leading InsurTech company in the MENA region and a global player. Our company was founded by Qatar Insurance Group in partnership with Swiss Re, enabling us to provide unparalleled expertise in the insurance industry.Our Mission:We aim to facilitate the adoption of new technologies in the insurance industry, driving...

  • AOC Systems Engineer

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Overview:Job Title: AOC Systems EngineerLocation: Doha, QatarJob Responsibilities:Trace Systems is seeking a dynamic AOC Systems Engineer to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Doha, Qatar. This role offers the opportunity to design, manage and optimize engineering support for Enterprise networks, systems...

  • Systems Engineering Lead

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Overview:Job Title: Systems Engineering LeadLocation: Doha, QatarJob Responsibilities:Trace Systems is seeking a dynamic Systems Engineering Lead to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Doha, Qatar. This role offers the opportunity to design, manage, and optimize engineering support for Enterprise networks,...

  • Systems Support Technician Lead

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    About Our CompanyTrace Systems Inc. was founded to support and defend our nation's security interests at home and abroad - whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.Company...

  • AV Systems Engineer

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Description:We are seeking a highly skilled A/V Systems Engineer to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Doha, Qatar.This role offers the opportunity to provide engineering and operations and maintenance support for video teleconferencing and multimedia systems to ensure resources and services are...

  • Enterprise Systems Engineering Director

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Description:Trace Systems Inc. is seeking a highly skilled Enterprise Systems Engineering Director to join our team in support of the AFCENT Combined Air Operations Center (CAOC) contract at Doha, Qatar. This role offers the opportunity to design, manage, and optimize engineering support for Enterprise networks, systems, and infrastructure.The ideal...

  • Network and Systems Engineering Manager

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Title: Network and Systems Engineering ManagerWe are seeking an experienced Network and Systems Engineering Manager to join our team at Trace Systems Inc. In this role, you will lead the development and implementation of technical solutions for our clients' network and systems engineering needs. You will work closely with our engineering teams to ensure...

  • Systems Engineering Solutions Architect

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Overview:We are seeking a highly skilled Systems Engineering Solutions Architect to join our team at Trace Systems Inc. In this role, you will design, implement, and maintain complex systems engineering solutions for our clients' needs. You will work closely with our engineering teams to ensure that all solutions meet the highest standards of quality and...

  • Catalytic Systems Engineer

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Zymtronix Catalytic Systems Inc Full time

    We're seeking a skilled professional to lead our systems engineering efforts and develop innovative solutions. As a key player in our program, you'll have the opportunity to build relationships with esteemed faculty members and contribute to shaping the future of systems engineering education.Our collaborative work environment provides numerous benefits,...

  • AOC Systems Integration Engineer

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    About the RoleThis position offers the chance to make a significant impact in a mission-critical environment. We seek a dynamic AOC Systems Engineer to design, manage, and optimize engineering support for enterprise networks, systems, and infrastructure.Key Responsibilities:Provide advanced technical support and coordinate maintenance/restoration efforts as...

  • Network and Systems Engineering Lead

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    About the Role:As an experienced Network and Systems Engineering Lead, you will be responsible for leading cross-functional teams to design, manage and optimize engineering support for Enterprise networks, systems and infrastructure.You will work closely with customers to understand their business needs and develop tailored solutions to meet those needs.Key...

  • Client Support Engineer

    10 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Key ResponsibilitiesThe Client Support Engineer will be responsible for providing system support to clients operating on the network/domain, including configuring client level software, modifying software configuration, and performing basic configuration management functions. Additional responsibilities include:Adding, moving, and changing client hardware...

  • Insurance Coordinator

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Mubarak anber trading and contracting Full time

    Mubarak Anber Trading and Contracting, Doha, QatarInsurance CoordinatorRole DescriptionThis is a full-time on-site role for an Insurance Coordinator located in Doha, Qatar. The Insurance Coordinator will be responsible for managing insurance policies and claims. On a day-to-day basis, tasks include handling health insurance documentation, liaising with...

  • Computer System Support Specialist

    2 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job Title: Computer System Support SpecialistTrace Systems Inc. is seeking a highly skilled Computer System Support Specialist to provide technical support to our clients, troubleshoot and resolve technical issues, and ensure seamless communication throughout the process.About the Role:Configuring client level software, modifying software configuration, and...

  • Electrical and Power Engineering Support Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

    Job TitleElectrical and Power Engineering SupportJob LocationAl Udeid Air Base, QatarResponsibilitiesProvide power engineering support in the following areas: generators, Uninterruptible Power Supplies (UPS) systems, battery strings, electrical distribution, and Grounding, Bonding, and Shielding (GBS).Develop and review architectural and engineering...

  • Specialist Insurance

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Full time

    Field: FinanceContract Type: Full Time - PermanentAbout Us:Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part...