Senior Application Support Specialist

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Anoud Technologies LLC Full time

About Anoud Technologies LLC:

We are a leading InsurTech company in the MENA region and a global player. Our company was founded by Qatar Insurance Group in partnership with Swiss Re, enabling us to provide unparalleled expertise in the insurance industry.

Our Mission:

We aim to facilitate the adoption of new technologies in the insurance industry, driving operational process improvements, cultural transformations, and enhanced customer experiences. As a trusted technology partner, we empower insurers to thrive in the rapidly evolving digital landscape.

Job Overview:

We seek an experienced Senior Application Support professional to manage and support our application systems, focusing on General Insurance, Oracle, Java, and Analytics. This role requires both technical and functional expertise to ensure smooth operations, efficient issue resolution, and effective implementation of improvements.

Key Responsibilities:

  • Provide end-to-end application support for insurance-related applications, minimizing disruption and ensuring timely issue resolution.
  • Troubleshoot and resolve technical issues related to Oracle databases, Java applications, and system integrations.
  • Collaborate with functional teams to understand business requirements and translate them into technical solutions.
  • Analyze system logs, identify performance bottlenecks, and recommend system optimizations to improve functionality and efficiency.
  • Act as a liaison between business users and technical teams, ensuring clear communication and alignment on support priorities and requirements.
  • Support and maintain general insurance applications, ensuring compliance with regulatory and business requirements.
  • Monitor and report on application performance, identifying trends and areas for improvement.
  • Assist in system upgrades, patches, and application configuration changes, ensuring minimal downtime and business continuity.
  • Support data analytics functions, providing insights and reports based on application data to support business decision-making.
  • Work closely with development teams to resolve technical issues and implement new functionalities in line with business needs.
  • Provide on-call support and emergency response as needed to address critical application issues.
  • Prepare and maintain system documentation, including application configurations, processes, and user guides.
  • Continuously improve support processes and service delivery, ensuring efficient resolution of issues within established SLAs.

Required Skills & Qualifications:

  • 7+ years of experience in Application Support, with a focus on General Insurance systems and processes.
  • Strong experience with Oracle database administration, query optimization, and troubleshooting.
  • Proficiency in Java and its application in insurance systems.
  • Techno-functional expertise, with the ability to understand both business and technical requirements.
  • Solid understanding of General Insurance business processes, including underwriting, claims, policy management, and regulatory requirements.
  • Experience in providing Analytics support, including generating reports, analyzing application data, and providing business insights.
  • Experience with incident management, change management, and problem-solving in a support environment.
  • Strong communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
  • Ability to work in a fast-paced environment, managing multiple priorities and tight deadlines.
  • Strong problem-solving skills, attention to detail, and analytical thinking.
  • Experience with ITIL or other IT service management frameworks is a plus.

Preferred Qualifications:

  • Familiarity with other insurance platforms or software (e.g., Guidewire, Duck Creek).
  • Experience with cloud technologies (AWS, Azure) and DevOps practices.
  • Knowledge of application monitoring tools and performance management.
  • Certification in Oracle or Java technologies would be an added advantage.

Education:

  • Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

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