Accommodation Booking Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
Job Summary

We are seeking a highly skilled and organized individual to join our team as a Groups and FIT Agent. As a key member of our sales team, you will be responsible for booking accommodations for our guests and providing exceptional customer service.

Key Responsibilities
  • Accommodation Booking: Book rooms and rates for guests, ensuring accuracy and exceeding expectations.
  • Customer Service: Respond to guest inquiries via phone, email, and other channels, providing information on hotel products and services.
  • Guest Needs Assessment: Determine guest requirements and quote the appropriate room and rate.
  • Reservation Management: Book reservations with accurate information to ensure a seamless guest experience.
  • Activity and Request Coordination: Arrange accommodations, special requests, and activity requirements for leisure, corporate, and wholesaler guests.
  • Operational Excellence: Adhere to standards, policies, and procedures, and possess a full command of Opera and other Microsoft applications.
Requirements
  • Technical Skills: Proficiency in Opera and other Microsoft applications.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving Skills: Ability to analyze and resolve guest issues.


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