Customer Loyalty Program Manager

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Landmark Group Full time
Job Description:

The Loyalty Territory Specialist is responsible for executing all marketing and operational aspects of the Shukran loyalty program for a given territory. This role involves ensuring the smooth execution of loyalty initiatives, coordination with brands, analyzing and reporting on campaign performance, and identifying opportunities for improvement for the region.

This position requires a detail-oriented individual who is process driven, analytical, and passionate about enhancing customer experience through effective loyalty program management. The ideal candidate will have excellent verbal and written communication skills, be able to work collaboratively in a team environment, and possess a proactive approach to identifying and addressing operational challenges.

Key Responsibilities:
  1. Develop and implement loyalty campaigns to engage customers and increase participation in the Shukran loyalty program.
  2. Coordinate with cross-functional teams, including marketing, IT, customer service, and finance, to ensure seamless execution of loyalty initiatives.
  3. Analyze loyalty program data to monitor performance metrics and customer engagement for the territory, providing insights and recommendations for loyalty activities.
  4. Manage territory loyalty initiatives, including managing Platinum and top-tier customers and queries.


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