Hospitality Operations Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Antal International Full time

As a Guest Experience Manager at Antal International, you will play a vital role in shaping the guest experience and delivering exceptional customer service.

About the Role:

The ideal candidate will be an expert in customer service, with strong leadership abilities and a keen eye for detail. They will oversee the guest experience team, manage daily operations, and develop strategies to enhance guest experiences.

Responsibilities:

  • Develop and implement effective strategies to optimize occupancy and revenue, collaborating with sales and front desk departments.
  • Monitor and analyze booking trends, identifying opportunities to maximize occupancy rates.
  • Lead the guest experience team, providing guidance and support to ensure seamless service delivery and consistency in guest experiences.
  • Train and mentor staff on service excellence and hospitality best practices.
  • Handle guest complaints and concerns promptly and professionally, striving for resolution and satisfaction.
  • Analyze guest data and trends to anticipate needs and preferences, enhancing future experiences.

Requirements:

  • Bachelor's degree in Hospitality Management, Business, or a related field preferred.
  • 3+ years of experience in a guest services or hospitality management role, preferably in a hotel setting.
  • Strong leadership and team-building skills, with excellent communication and interpersonal abilities.
  • Proven problem-solving skills and a guest-focused mindset.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings and weekends.


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