Hospitality Operations Leader
4 days ago
Job Title: Hospitality Operations Leader
Description: We are seeking a highly experienced Hospitality Operations Leader to oversee our food and beverage operations across multiple branches in Qatar. The ideal candidate will have a strong background in hospitality management, with expertise in staff supervision, customer service, and operational efficiency.
Key Responsibilities:
- Daily Operations:
• Manage the day-to-day activities of all branches, ensuring efficient staff supervision, customer satisfaction, and operational efficiency.
• Maintain high-quality standards by implementing quality control measures and addressing operational issues promptly.
• Foster a positive work environment that encourages teamwork and employee development.
Customer Service:• Ensure exceptional customer service is delivered across all branches, through effective communication and problem-solving.
• Gather customer feedback and implement changes to improve services and experiences.
• Develop and implement customer loyalty programs to retain existing customers and attract new ones.
Staff Supervision and Development:• Supervise and train staff members to ensure they have the necessary skills and knowledge to excel in their roles.
• Conduct regular performance evaluations and provide constructive feedback to improve staff performance.
• Identify opportunities for staff development and implement training programs to enhance skills and knowledge.
Costing and Financial Management:• Monitor and control costs, including food and beverage inventory, labor expenses, and overheads.
• Develop cost-effective strategies to optimize profitability while maintaining quality standards.
• Analyze financial reports to inform business decisions and achieve financial targets.
About Us:
The ideal candidate will possess excellent leadership skills, with the ability to motivate and inspire staff members to deliver exceptional results. Your commitment to customer satisfaction and data-driven decision-making will be essential in driving business growth and profitability.
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