Financial Services Professional
4 days ago
QNB Group is a leading financial institution in the Middle East and Africa region, with a strong presence in over 31 countries. We offer a wide range of products and services to our customers, and are committed to supporting the local community through various initiatives and sponsorships.
We are seeking a highly skilled and experienced professional to join our team as a Manager, Corporate Customer Services. The successful candidate will lead a team of customer service representatives in delivering exceptional service to our customers, and will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.
Key Responsibilities
- Provide guidance and support to customer service representatives to ensure excellent customer service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with cross-functional teams to ensure seamless delivery of customer service.
- Ensure compliance with regulatory requirements and internal policies.
Requirements
- University degree in a related field (Marketing, Banking, Finance, etc.).
- Minimum 6 years of experience in a similar role.
- Strong knowledge of branch customer service practices and regulations.
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