Hotel Services Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Kempinski Hotels Full time

At Kempinski Hotels, we are seeking a highly skilled and experienced individual to join our team as an Assistant Housekeeping Manager.

About the Role

This is a key position in our hotel's operations, responsible for assisting the Housekeeping Manager in ensuring the highest standards of cleanliness and maintaining exceptional guest experiences.

The successful candidate will oversee and direct all cleaning and maintenance operations on floors and public areas, closely monitoring processes to ensure timely and defect-free services.

In the absence of the Executive Housekeeper, they will be fully responsible for the management of the Housekeeping Department.

Main Responsibilities
  • Supervise Housekeeping Department Staff to provide prompt and courteous service to guests and customers.
  • Assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on progress, and keep the Executive Housekeeper informed.
  • Conduct random room inspections, particularly for V.I.P., V.V.I.P., and Repeated Guests, and coordinate flower requirements and special requests.
  • Inspect Floors / Public Areas to ensure facilities, equipment, and amenities are clean and well-maintained.
  • Participate in staff recruitment by screening and interviewing applicants.
  • Identify department training needs, develop training plans, and obtain Executive Housekeeper approval before implementation.
  • Maintain Housekeeping Staff informed on daily operational activities and provide relevant job information.
  • Anticipate and maintain equipment and supplies, ensuring availability and compliance with budget.
  • Handle guest comments and requests, making recommendations to improve services provided by the Housekeeping Department.
  • Monitor housekeeping procedures, including Lost and Found, Key Control, Security, and Emergency procedures, as well as Health and Safety protocols.
  • Participate in various housekeeping projects, such as general cleaning, involving scheduling, inspections, records keeping, follow-up, and communication with related departments.


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