Hotel Service Excellence Director
3 days ago
We are seeking a seasoned professional for the position of Hotel Service Excellence Director at our luxury hotel in Doha, Qatar.
The successful candidate will be responsible for delivering exceptional guest experiences, ensuring high levels of satisfaction and loyalty among our guests.
This role requires a strategic thinker who can lead and motivate a team to achieve outstanding results. The ideal candidate will have experience in hospitality operations, with a strong background in customer service and team leadership.
Key Responsibilities:
- Guest Experience Management: Develop and implement strategies to enhance guest satisfaction, providing personalized services to create memorable experiences.
- Team Leadership: Lead and motivate a team of Front Office professionals, fostering a culture of excellence and encouraging continuous improvement.
- Operational Excellence: Ensure seamless daily operations, coordinating with various departments to deliver exceptional service standards.
- Training and Development: Provide training, guidance, and coaching to Front Office staff, promoting their growth and development.
- Guest Feedback and Retention: Evaluate and respond to guest feedback, identifying opportunities to improve and increasing guest loyalty.
Requirements:
- Luxury Hospitality Experience: Minimum two years' experience in a similar role within the luxury hotel industry, preferably in Qatar.
- Excellent Communication Skills: Strong written and verbal communication skills, with excellent interpersonal and relationship-building abilities.
- Strategic Thinker: Ability to think strategically, develop and implement plans to drive business results.
We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a prestigious hospitality brand.
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