Hotel Operations Manager

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar 1st-jobs Full time
About the Job

We are seeking an experienced Hotel Operations Manager to join our team at 1st-jobs in Doha, Qatar.

As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences across all aspects of hotel operations, including room reservations, food and beverage services, and spa facilities. You will also oversee membership events and provide top-notch customer service via email and phone inquiries.

Your primary focus will be on managing day-to-day shift operations, maintaining high service standards, and supporting your team members in their roles.

You will be an expert in all hotel/membership operation and booking procedures, policies, and systems, ensuring that all information is up-to-date and accurate.

In this role, you will:

  • Supervise and lead employees, understanding their positions well enough to perform duties in their absence.
  • Improve service by communicating with and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Ensure the guest experience team is trained to provide fast, efficient, resolutive, and personalized service.
  • Be an expert in all hotel/membership operation and booking procedures, policies, and systems, ensuring all information is kept up to date: Hotel, Rooms, F&B, Membership, Spa & Gym.
  • Ensure operating procedures and standards are implemented, maintained, and reviewed.
  • Support the team with handling all guest/member requests, reservations, and orders as required.
  • Ensure regular communications with the line manager, team members, and other outlets where the departments directly relate (i.e., Front Office, Housekeeping, Room Service, Membership, etc.).
  • Serve as a leader in always using proper vocabulary and phone etiquette.
  • Work together with the team to provide proper recommendations and suggestions to guests upon request.
  • Assist with OpenTable system set-up and feedback as required.
Requirements
  • Good luxury experience in the hotel industry in the Middle East; experience in Qatar is an advantage.
  • Advanced knowledge of OpenTable.
  • Strong people management skills and experience managing a team.
  • Ability to build strong relationships at all levels and with guests.
  • Previous experience in a similar role, preferably multi-site and high-end brand.
  • Must be friendly and attentive.
  • A passion for hospitality and customer service.
  • Must have a high level of both spoken and written English.


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