Guest Service Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Assistant Guest Service Manager to join our team at Accor. As a key member of our hospitality team, you will be responsible for leading the Concierge Team, Valet Parking, Bellman, and Drivers to deliver exceptional service to our guests.
Key Responsibilities:
- Attend daily briefings to stay informed about hotel operations and guest needs.
- Organize and lead the Concierge Team to ensure service excellence, including monitoring QMS reports for Bellman effectiveness.
- Maintain good communication and working relationships with all hotel areas, including cross-checking extra valets for events and weddings.
- Provide exceptional guest service, answering questions and making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worship, and other services.
- Keep accurate records of all arrangements made and maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions.
- Monitor guest deliveries, messages, and belongings, ensuring they are sent in a timely manner.
- Maintain a thorough knowledge of the city and all its attractions.
Qualifications:
- Experience in Opera Cloud, Microsoft Word, and Outlook (preferred).
- At least two years of experience in a similar capacity within the hospitality setting.
- Demonstrated leadership abilities, outstanding communication and interpersonal skills.
- Female Arabic Speaker is highly preferred.
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