Guest Service Manager

2 months ago


Al Rayyan Municipality, Qatar Accor Full time
Assistant Guest Service Manager

Job Overview

  • Attend Daily Briefings and Meetings to Stay Informed
  • Lead the Concierge Team, Valet Parking, Bellman and Drivers to Deliver Exceptional Service
  • Ensure Team Members Have Current Knowledge of Hotel Products, Services, and Local Area Information
  • Monitor Quality Management System (QMS) Reports for Bellman Effectiveness and Identify Areas for Improvement
  • Resolve Issues and Glitches Related to the Concierge Department in a Timely Manner
  • Maintain Strong Communication and Working Relationships with All Hotel Departments
  • Verify Extra Valet Staffing Needs for Events and Weddings
  • Provide Information and Make Arrangements for Guests Regarding Dining, Entertainment, Sports, Recreation, Tours, Health and Beauty Services, Child Care, Transportation, Shopping, Floral Services, Religious Services, and Other Services
  • Keep Accurate Records of All Arrangements Made
  • Answer Questions Regarding Directions to Hotel Facilities, Meeting Rooms, or Events Within the Hotel
  • Stay Up-to-Date on Hotel Facilities, Services, and Local Restaurants and Attractions
  • Monitor Guest Deliveries, Messages, and Belongings to Ensure Timely Delivery
  • Develop a Thorough Knowledge of the City and Its Attractions

Requirements

  • Experience with Opera Cloud, Microsoft Word, and Outlook (Preferred)
  • At Least Two Years of Experience in a Similar Capacity Within the Hospitality Industry
  • Demonstrated Leadership Abilities, Outstanding Communication and Interpersonal Skills
  • Fluency in Arabic Language (Highly Preferred)


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