Guest Service Manager
2 months ago
Job Overview
- Attend Daily Briefings and Meetings to Stay Informed
- Lead the Concierge Team, Valet Parking, Bellman and Drivers to Deliver Exceptional Service
- Ensure Team Members Have Current Knowledge of Hotel Products, Services, and Local Area Information
- Monitor Quality Management System (QMS) Reports for Bellman Effectiveness and Identify Areas for Improvement
- Resolve Issues and Glitches Related to the Concierge Department in a Timely Manner
- Maintain Strong Communication and Working Relationships with All Hotel Departments
- Verify Extra Valet Staffing Needs for Events and Weddings
- Provide Information and Make Arrangements for Guests Regarding Dining, Entertainment, Sports, Recreation, Tours, Health and Beauty Services, Child Care, Transportation, Shopping, Floral Services, Religious Services, and Other Services
- Keep Accurate Records of All Arrangements Made
- Answer Questions Regarding Directions to Hotel Facilities, Meeting Rooms, or Events Within the Hotel
- Stay Up-to-Date on Hotel Facilities, Services, and Local Restaurants and Attractions
- Monitor Guest Deliveries, Messages, and Belongings to Ensure Timely Delivery
- Develop a Thorough Knowledge of the City and Its Attractions
Requirements
- Experience with Opera Cloud, Microsoft Word, and Outlook (Preferred)
- At Least Two Years of Experience in a Similar Capacity Within the Hospitality Industry
- Demonstrated Leadership Abilities, Outstanding Communication and Interpersonal Skills
- Fluency in Arabic Language (Highly Preferred)
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