Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organisation, you will be responsible for providing exceptional telephone support to our customers, ensuring that their queries are resolved promptly and efficiently.
Your Key Responsibilities:
Handle all incoming telephone communications, noting reasons for calls and forwarding to relevant team members, subject to availability. Provide excellent customer service as per company policy and procedures. Resolve customer queries promptly, within company guidelines, before escalating to a higher level if necessary. Maintain an up-to-date knowledge of personnel and procedures. Offer support to fellow team members where necessary.
Requirements:
Excellent communication skills; preferably bilingual (Arabic & English). Previous Reception/Call Centre/Telephone Operator experience desirable. Courteous, polite telephone manner. Proactive, hardworking, motivated approach. A basic understanding of IT systems would be advantageous.
About Us:
The Al-Futtaim Group is a leading business house in the lower Gulf region, operating collectively over 40 companies bearing the Al-Futtaim name. With a diverse range of strategically positioned operating subsidiaries and associate companies, we are committed to maintaining leading edge performance and service delivery.
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