Customer Service Liaison

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotel Full time

Located in the heart of Doha, our hotel is a premier destination for business and leisure travelers alike. As a Customer Service Liaison in our Communication Hub, you will play a vital role in creating a seamless experience for our guests.

We are seeking individuals who embody the Hyatt Regency Oryx Doha's commitment to modern design and exceptional service. You will be responsible for answering a high volume of incoming calls and responding to guest inquiries with a pleasant attitude and excellent phone demeanor.

Your primary focus will be on proactively resolving service-related concerns and providing follow-up as needed. This highly visible role gives you the opportunity to engage with guests and have a direct impact on creating a signature experience.

Key responsibilities include:

  • Answering and responding to guest calls in a timely and efficient manner
  • Providing personalized service and support to ensure guest satisfaction
  • Proactively resolving service-related concerns and escalating issues as necessary

About Our Hotel:

We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create a seamless, intuitive experience making our guests' stay free from stress and filled with success.



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